Pack'R Customer Service

Our customer service team is your dedicated contact as soon as the F.A.T. (Factory Acceptance Test) has occured in our workshop. Our professional technicians' team is specifically trained to meet our high standards and is at your service to meet your request concerning :

Installations and Trainings

Installation of your equipments on site
Commissioning and production assistance
Production staff training
Maintenance staff training

Assistance & Maintenance

Preventive maintenance / Maintenance contracts
Assistance and telephone helpline
Site visits
Spare sparts service

Our machines are designed with standard components to ensure the efficiency of your production and independence regarding maintenance.

Evolution and Improvement of your production tool

Design of new tooling for additional containers formats. Our specialized machining unit enables us to be extremely reactive
Complete audit of your installations and proposals of evolution
Updating of programs and PLC configurations
Installations of new latest innovations (ultra-fast format changeovers, ultra-fast product changeovers…)
Updating in accordance with European directives (ATEX, CEM, Machines…)