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Pack'R Customer Service

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Our customer service team is your dedicated contact as soon as the F.A.T. (Factory Acceptance Test) has occured in our workshop. Our professional technicians' team is specifically trained to meet our high standards and is at your service to meet your request concerning :

Installations and Trainings

  • Installation of your equipments on site
  • Commissioning and production assistance
  • Production staff training
  • Maintenance staff training

Assistance  & Maintenance

  • Preventive maintenance / Maintenance contracts
  • Assistance and telephone helpline
  • Site visits
  • Spare sparts service

Our machines are designed with standard components to ensure the efficiency of your production and independence regarding maintenance.

Evolution and Improvement of your production tool

  • Design of new tooling for additional containers formats. Our specialized machining unit enables us to be extremely reactive
  • Complete audit of your installations and proposals of evolution
  • Updating of programs and PLC configurations
  • Installations of new latest innovations (ultra-fast format changeovers, ultra-fast product changeovers…)
  • Updating in accordance with European directives (ATEX, CEM, Machines…)