Service & support

From the design of your PACK’R filler through start up, a team of experts is dedicated to your project.

The technical support and expertise of the Customer Service department allow you to optimize the productivity and the accuracy of your filling machine.

The services we provide include the maintenance of the equipment and training of your operational and technical teams.
Responsiveness , experience and proficiency drive our desire to build a long-term partnership with our customers.

In addition to our standard services as described opposite, we are available to offer to you solutions according to your specific needs to optimize your filler.

UPGRADES

If you have new requirements, a team of technical experts can design and implement the necessary improvements ( Retrofit / upgrade).

HOTLINE & SUPPPORT

If your maintenance team cannot solve the issue, they can contact our hotline support thanks to a dedicated phone number. Our experts can access your machine remotely to help with problem solving.

SERVICE CONTRACT

In order to support your production over time, PACK’R proposes proactive and flexible service contracts.

PARTS

Original spare parts from PACK’R can ensure optimum machine performance. The PACK’R team will listen and advise you on how to enhance your strategic and maintenance stock.

TRAINING & EXPERTISE

Numerous standard or customized training programs are available in order to meet your needs. We can provide: operator training, maintenance instruction and technical training.