As soon as your PACK’R machine is put into production, a dedicated technical assistance team is at your disposal

The technical support and the expertise of our Customer Service allow you to optimize the productivity and the quality of your production tool.Our service offers include equipment maintenance as well as training of your operational and technical teams.

The technical support that PACK’R puts at your disposal permanently, allows you to quickly find the optimal conditions of your equipment in case of malfunction, thus guaranteeing the minimization of the downtime and thus a quick return to normal.

Our team has all the necessary technical skills to meet your technical support needs.

Our hotline technicians can provide real-time remote assistance to the operator or maintenance technician working on the machine.

This assistance allows to detect the nature of the breakdown with the objective to limit or, if possible, avoid on-site interventions. Our hotline experts assist your production and maintenance teams to maintain the quality and productivity of your equipment. Hotline support is present in each zone.

Support hotline PACK'R

PACK’R’s hotline support is not a one-time service, but we can send a technician if needed and we assure you a traceability and a history of the hotline actions in case of a technical problem.

With our international presence, thanks to our two subsidiaries in Atlanta and Singapore, we are able to ensure responsiveness and proximity to build a long-term partnership.

We are at your disposal to bring you optimal solutions that take into account your specific constraints.

Discover our remote assistance with HoloLens 2 :

Check out our other services

Our customer service


Service & Support


Service & Support


Service & Support

Line Optimization

Service & Support

A project ? A question to ask us?

Contact our customer service for any information request or to present us your project

PACK'R Europe : +33 (0)2 41 73 31 00PACK'R North America : +1 770 904 6500PACK'R Asia : +65 6752 4840
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